CANCELLATION POLICY

Thank you for shopping with LAX Scrubs, operated by LAX Scrubs Corp. (“LAX Scrubs,” “we,” “us,” or “our”).

We understand that plans can change. This Cancellation Policy explains when an order may be cancelled or modified after it has been placed.

ORDER CANCELLATIONS

If you would like to cancel your order, please contact us as soon as possible at support@laxcrubs.com and include your order number.

We will make reasonable efforts to accommodate cancellation requests received before an order enters processing, fulfillment, customization, or shipment.

Submitting a cancellation request does not guarantee that the order can be cancelled.

Once an order has entered processing or has been shipped, cancellation may no longer be possible.

ORDER CHANGES

If you need to change an order after placing it, including changes to:

  • Size

  • Colour

  • Quantity

  • Shipping address

  • Product selection

  • Embroidery or customization details

Please contact us immediately at support@laxcrubs.com.

We will make reasonable efforts to accommodate your request if your order has not yet entered processing or production.

Once processing, customization, or fulfillment has begun, we may be unable to make changes.

CUSTOM & EMBROIDERED ORDERS

Orders containing custom embroidery, names, professional titles, clinic or company names, logos, or other personalized elements are prepared specifically for the customer.

Cancellation or modification requests for customized orders must be submitted before customization or production begins.

Once embroidery, printing, customization, or production has started, the order cannot generally be cancelled, changed, returned, or refunded, except where the product is defective, damaged, incorrect due to an error by LAX Scrubs, or otherwise required by applicable law.

Customers are responsible for carefully reviewing all approved customization details, including spelling, sizing, placement, colours, names, and logos before production begins.

BULK & GROUP ORDERS

Bulk, clinic, corporate, and group orders may be subject to separate cancellation terms depending on the size, customization, and production requirements of the order.

Once production or customization of a bulk order has commenced, cancellation may not be available.

Any specific cancellation terms communicated and agreed upon for a bulk or business order will apply to that order.

ORDERS THAT HAVE ALREADY SHIPPED

Once an order has been shipped, it cannot be cancelled.

If you no longer want the merchandise, you may request a return or exchange after receiving your order, provided that the merchandise meets the eligibility requirements contained in our Return & Exchange Policy.

Shipping charges and other applicable costs may not be refundable except where required by law or where the return results from an error by LAX Scrubs Corp.

REFUNDS FOR APPROVED CANCELLATIONS

If your cancellation request is approved before the order is processed or shipped, any eligible refund will generally be issued to the original payment method.

Processing times for refunds may vary depending on your bank, credit card issuer, or payment provider.

Original shipping charges or other fees already incurred may not be refundable where applicable and permitted by law.

CANCELLATION BY LAX SCRUBS

LAX Scrubs Corp. reserves the right to cancel an order where reasonably necessary, including situations involving:

  • Product unavailability

  • Pricing or product information errors

  • Payment authorization issues

  • Suspected fraudulent or unauthorized transactions

  • Inability to fulfill customization requirements

  • Shipping or delivery restrictions

  • Other circumstances that prevent us from reasonably fulfilling the order

If we cancel an order after payment has been successfully processed, we will issue an appropriate refund for the cancelled portion of the order.

PROMOTIONAL & SALE ORDERS

Orders purchased during promotions or sales remain subject to this Cancellation Policy.

Any additional restrictions applicable to clearance, final-sale, customized, or promotional merchandise will be identified where applicable.

CONTACT US

When contacting our team, please include your full name and order number so we can locate your order as quickly as possible. To request an order cancellation or modification, please contact us as soon as possible:

LAX Scrubs Corp.
Operating as LAX Scrubs
Proudly Canadian Owned

Email: support@laxcrubs.com
Website: www.laxscrubs.com

Last Updated: August 22, 2026