RETURN & EXCHANGE POLICY


At LAX Scrubs Corp., we want you to feel confident and comfortable in every purchase. If your scrubs aren't the right fit, we're happy to assist with an eligible return or exchange in accordance with the policy below.

RETURN & EXCHANGE PERIOD

Returns and exchanges must be requested within 30 days of delivery.

To be eligible, merchandise must be:

  • Unworn and unused

  • Unwashed

  • Free from stains, odours, pet hair, deodorant, makeup, or other marks

  • In its original condition

  • Returned with all original tags attached

  • Accompanied by proof of purchase or order information

LAX Scrubs Corp. reserves the right to refuse a return or exchange if an item does not meet these requirements.

EXCHANGES

Need a different size or colour? We're happy to help.

Eligible products may be exchanged for another available size or colour. Exchanges are subject to product availability.

If the requested item is unavailable, we may offer another available product, store credit, or a refund in accordance with this policy.

FINAL SALE ITEMS

The following items are final sale and cannot be returned or exchanged unless they arrive defective, damaged, or incorrect:

  • Customized or personalized products

  • Embroidered products, including items with individual names, clinic names, logos, or other custom embroidery

  • Gift cards

  • Items specifically identified as “Final Sale” at the time of purchase

Please carefully review all spelling, sizing, colours, logos, and other customization details before submitting a personalized order.

SALE ITEMS

Unless specifically marked Final Sale, discounted or promotional merchandise may be eligible for return or exchange provided it meets all other requirements of this policy.

Items marked Final Sale are not eligible for return, exchange, or refund except where required by applicable law.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as reasonably possible at support@laxscrubs.com with your order number, a description of the issue, and clear photographs of the product and packaging where applicable.

Once reviewed, we will work with you to provide an appropriate solution, which may include a replacement, exchange, or refund.

Please do not wear, wash, alter, or remove the tags from an item you believe is defective or incorrect before contacting us.

RETURN SHIPPING

Unless an item is defective, damaged, incorrect, or otherwise agreed to by LAX Scrubs Corp., customers are responsible for the cost of returning merchandise.

Original shipping charges are generally non-refundable.

We recommend using a trackable shipping service when returning merchandise. LAX Scrubs Corp. is not responsible for return packages that are lost or damaged before they are received by us.

REFUNDS

Once your return is received and inspected, we will notify you regarding the status of your return.

Approved refunds will be issued to the original method of payment.

Please allow a reasonable processing period after your return has been received. Once a refund has been issued, additional processing time may be required by your bank, credit card company, or payment provider.

Original shipping charges are non-refundable unless required by law or the return results from an error by LAX Scrubs Corp.

SIZE & FIT

We strongly recommend reviewing the sizing information available on our website before placing your order.

Customers are responsible for selecting their preferred size and fit. Eligible sizing exchanges remain subject to the conditions and time limits outlined in this policy.

BULK, CLINIC & GROUP ORDERS

Returns or exchanges for bulk, clinic, hospital, corporate, or group orders may be subject to separate terms agreed upon when the order is placed.

Customized or embroidered bulk orders are generally considered final sale once customization or production has begun, except in the case of a defect or an error attributable to LAX Scrubs Corp.

HOW TO START A RETURN OR EXCHANGE

To request a return or exchange, contact:

LAX Scrubs Corp.
Email: support@laxscrubs.com
Website: laxscrubs.com

Please include your order number and the reason for your return or exchange.

Do not send merchandise back before receiving return instructions from LAX Scrubs Corp.

POLICY CHANGES

LAX Scrubs Corp. may update this Return & Exchange Policy from time to time. The policy applicable to your purchase will be subject to applicable law and the terms presented in connection with your order.

Last Updated: August 22, 2026