SHIPPING POLICY

Thank you for shopping with LAX Scrubs, operated by LAX Scrubs Corp. (“LAX Scrubs,” “we,” “us,” or “our”).

We are committed to processing and delivering your order as efficiently as possible. Please review our Shipping Policy before placing your order.

ORDER PROCESSING

Orders are typically processed within 1–3 business days after payment has been successfully received.

Business days are Monday through Friday, excluding statutory holidays.

Processing times may be longer during product launches, promotional events, holidays, periods of high order volume, or other circumstances outside our reasonable control.

Once your order has shipped, you will receive a shipping confirmation email with tracking information, where available.

SHIPPING WITHIN CANADA

LAX Scrubs ships to eligible addresses throughout Canada.

Available shipping options, estimated delivery times, and applicable shipping charges will be displayed during checkout.

Estimated delivery times begin after your order has been processed and are estimates only. Actual delivery times may vary depending on your location, the shipping carrier, weather, holidays, and other circumstances.

SHIPPING RATES

Applicable shipping charges will be calculated and displayed at checkout before your purchase is completed.

LAX Scrubs may occasionally offer free or discounted shipping based on minimum purchase amounts, promotional offers, or other conditions.

Any applicable free-shipping promotion and its requirements will be displayed on our website or at checkout.

ORDER TRACKING

When tracking is available, a tracking number or link will be provided by email after your order has been shipped.

Please allow sufficient time for the shipping carrier's tracking system to update after receiving your shipping confirmation.

SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please verify your name, street address, apartment or unit number, city, province, postal code, and contact information before completing your purchase.

If you discover an error after placing your order, contact us immediately at support@laxscrubs.com.

We will make reasonable efforts to correct your shipping information before your order is dispatched. However, we cannot guarantee that an address can be changed once an order has been processed or shipped.

Additional shipping costs resulting from an incorrect or incomplete address may be the responsibility of the customer.

DELIVERY DELAYS

LAX Scrubs works with third-party shipping carriers and cannot guarantee specific delivery dates.

Shipping delays may occur because of weather, transportation interruptions, carrier delays, holidays, high shipping volumes, customs processing, incorrect addresses, or other circumstances outside our reasonable control.

Once an order has been transferred to the shipping carrier, delivery times are generally subject to the carrier's operations and policies.

LOST OR MISSING PACKAGES

If your package appears to be lost or significantly delayed, please contact us at support@laxscrubs.com with your order number.

We will make reasonable efforts to assist you and, where appropriate, work with the shipping carrier to investigate the shipment.

If tracking indicates that your package was delivered but you cannot locate it, please first check:

Around your delivery location
With members of your household
With neighbours
With building management or concierge services, if applicable
Any alternative delivery location identified by the carrier

Please contact us if you are still unable to locate the package.

DAMAGED OR INCORRECT ORDERS

If your order arrives damaged or you receive an incorrect item, please contact us as soon as reasonably possible at support@laxscrubs.com.

Please provide your order number, a description of the issue, and clear photographs of the product and packaging, where applicable.

We will review the issue and provide appropriate next steps.

CUSTOM EMBROIDERY & PERSONALIZED ORDERS

LAX Scrubs may offer custom embroidery, including individual names, professional titles, clinic names, business names, and logos.

Customized orders may require additional production and processing time before shipment.

Estimated timelines may vary depending on the size and complexity of the order.

Customers are responsible for reviewing and approving all customization information, including spelling, colours, sizing, names, logos, and other details before production.

Customized or embroidered products may be subject to different return or exchange conditions. Please review our Return & Exchange Policy before ordering customized merchandise.

BULK & BUSINESS ORDERS

LAX Scrubs welcomes bulk and group orders from healthcare organizations and businesses, including:

Medical clinics
Dental clinics
Hospitals
Pharmacies
Veterinary clinics
Long-term care facilities
Medical offices
Other healthcare organizations

Processing times, shipping rates, and delivery arrangements for bulk orders may differ from standard online orders.

For bulk, corporate, clinic, or customized orders, please contact us at support@laxscrubs.com

INTERNATIONAL SHIPPING

International shipping may be offered to select destinations.

Where available, international shipping options and charges will be displayed at checkout.

International orders may be subject to customs duties, import taxes, brokerage charges, or other fees imposed by the destination country or relevant authorities. Unless expressly stated otherwise, these charges are the responsibility of the customer.

International delivery times may also be affected by customs processing and other factors outside our control.

RETURNS & EXCHANGES

Shipping a product back to LAX Scrubs does not automatically guarantee a refund or exchange.

All returns and exchanges are subject to our applicable Return & Exchange Policy and Refund Policy, including any eligibility requirements and exclusions for customized or embroidered merchandise.

CHANGES TO THIS POLICY

LAX Scrubs Corp. reserves the right to update or modify this Shipping Policy from time to time. Any changes will be posted on our website with an updated effective date.

CONTACT US

For questions regarding shipping, delivery, tracking, or your order, please contact:

LAX Scrubs Corp.
Operating as LAX Scrubs
Alberta, Canada

Email: support@laxscrubs.com
Website: laxscrubs.com

Last Updated: August 22, 2026